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PRIVACY POLICY

1. Introduction
 

This Privacy Policy applies to all users of our website, related mobile sites, social media pages, and other digital platforms (collectively referred to as “our Platforms”), through which The Biltong Bandit ("we", "us", or "our") delivers content, updates, promotional material, and services related to our biltong products and brand.

The purpose of this Privacy Policy is to outline how, why, and when we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

Please read this Privacy Policy together with any other terms and conditions or notices we provide when collecting or processing your personal information.
 

Special attention should be given to clauses that:

  • May limit the risk or liability of The Biltong Bandit or a third party

  • May create risk or liability for you as a user

  • May require you to indemnify The Biltong Bandit or a third party

  • Serve as your acknowledgment of a fact
     

By accessing or using our Platforms, you agree to the terms of this Privacy Policy and consent to the processing of your personal information as outlined herein.
 

2. Who This Policy Applies To
 

This Privacy Policy applies to all users, including unregistered visitors and subscribers. It is especially relevant if you:

  • Subscribe to our newsletters or marketing materials

  • Contact us through our forms or email

  • Interact with us via our social media or website

  • Receive promotional offers and content from us
     

If you are under the age of 18, you must obtain permission from a parent or guardian before using our Platforms or submitting any personal information. We may verify such consent and suspend access if proper permission is not provided.
 

3. Definitions
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"Personal Information" means information that identifies or relates specifically to you, as defined in POPIA.

“Processing” refers to any operation involving your personal information, including collecting, storing, modifying, using, or sharing.

“You” or “your” refers to any user or visitor to our Platforms.
 

4. Responsible Party and Information Officer
 

Responsible Party

The Biltong Bandit is the responsible party that determines the purpose of and means for processing personal information collected via our Platforms.
 

Information Officer

In accordance with POPIA, our appointed Information Officer is:

The Information Officer is responsible for monitoring POPIA compliance, managing data subject requests, and liaising with the Information Regulator.
 

For general queries and operational contact, you can also write to: hello@thebiltongbandit.co.za.
 

5. What Personal Information We Collect
 

We collect personal information that is reasonable, relevant, and non-excessive for our business purposes. This may include:

  • Name and surname

  • Email address

  • Contact number (optional)

  • Marketing preferences

  • IP address and device/browser type (automatically collected)

  • Location information (if enabled)

  • Correspondence or communication with us

  • Website and newsletter interactions (e.g. opens, clicks)
     

You warrant that the information you provide is accurate, true, and not misleading or fraudulent.
 

Special personal information: We do not collect special personal information (such as religious beliefs, health information, biometric data, political opinions, or sexual orientation) unless we explicitly state otherwise and have a lawful basis for doing so.
 

6. Legal Basis for Processing (POPIA)
 

We process personal information based on one or more of the following legal grounds under POPIA:

  • Consent: where you have given clear, informed consent for a specific purpose, such as subscribing to our newsletter.

  • Performance of a contract: where processing is necessary to perform a contract with you (e.g., fulfil an order, respond to an enquiry).

  • Legitimate interests: where processing is necessary for our legitimate business interests (e.g., website analytics, fraud prevention), provided those interests are not overridden by your rights and freedoms.

  • Legal obligation: where processing is necessary to comply with a legal duty.
     

We will always aim to use the least intrusive lawful basis and limit processing to the minimum necessary.


7. Why We Process Your Personal Information
 

We process your personal information in order to:

  • Subscribe you to our newsletter or marketing campaigns

  • Send you special offers, promotions, and brand updates

  • Respond to inquiries and communicate with you

  • Improve our website and marketing activities

  • Comply with legal obligations

  • Keep internal records for business and compliance purposes

  • Analyse user engagement for better service delivery
     

8. Use of Cookies and User Tracking
 

When you visit or use our Platforms, we may use cookies and similar technologies to:

  • Enhance your browsing experience

  • Track usage patterns and analytics

  • Serve personalised marketing or advertising content

  • Prevent repetitive content
     

Cookies do not store your personal details directly, but may link to sessions or IP addresses.
 

We may use third-party services including (but not limited to) Google Analytics, Google Ads, and Meta (Facebook/Instagram) pixels for analytics and advertising purposes. These third-party providers may place cookies on your device when you interact with our content or adverts.
 

By continuing to use our Platforms, you consent to the use of cookies. You may disable or manage cookies in your browser settings, though this may affect your experience.
 

9. Direct Marketing and Opt-Out Rights
 

We may send you newsletters, promotions, and special offers. If you no longer wish to receive these, you may:

You have the right to opt out of direct marketing at any time.
 

10. Disclosure of Your Personal Information
 

We will not sell or rent your personal information to third parties. We may disclose it only to:

  • Our employees and authorised service providers (e.g. email marketing or CRM platforms)

  • Law enforcement or regulators if required by law

  • Third parties in case of a business sale, merger, or restructuring

  • Analytics or advertising partners (in anonymised or aggregate form)
     

All third parties processing your data on our behalf are contractually bound to strict confidentiality and data protection measures.


11. Transferring Information Outside of South Africa
 

We may use third-party providers or cloud services outside South Africa. By using our Platforms, you consent to this cross-border transfer, provided it meets POPIA protection standards. We will take reasonable steps to ensure that overseas recipients provide an adequate level of protection for personal information.
 

12. Retention of Personal Information
 

We will retain your personal information:

  • For as long as necessary to fulfil the purposes outlined in this Policy

  • As required by law

  • Until you withdraw your consent (where applicable)
     

Once the retention period ends, we will securely delete or anonymise your personal information.
 

13. Security Measures
 

We take reasonable measures to protect your personal information from:

  • Unauthorised access

  • Loss or theft

  • Misuse or damage

  • Unlawful processing
     

These measures include encryption, secure servers, access controls, and signed agreements with service providers.


14. Your Rights Under POPIA
 

You have the right to:

  • Access your personal information

  • Correct or update your details

  • Request deletion or restriction of processing

  • Object to direct marketing

  • Withdraw your consent

  • Lodge a complaint with the Information Regulator
     

To exercise these rights, contact us at hello@thebiltongbandit.co.za. Proof of identity may be required.
 

15. Lodging Complaints
 

If you believe we have violated your POPIA rights, you may lodge a complaint with the Information Regulator:

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16. Children’s Information

We do not knowingly collect personal information from children under 18 without obtaining consent from a competent person (a parent or guardian). If we discover we have inadvertently collected information from a child without appropriate consent, we will take steps to delete that information as soon as reasonably possible.

17. E-commerce and Payment Information

If you make a purchase through our website, we may collect billing information, delivery details, and transaction records. Payment card details are processed securely by our third-party payment gateway and are never stored by The Biltong Bandit.

18. Links to Third-Party Sites

Our Platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and this Policy does not apply to them. We encourage you to review the privacy policies of any external sites you visit.

19. Automated Decision-Making and Profiling

We do not use your personal information for automated decision-making or profiling that may have legal or significant effects on you.

20. POPIA Minimisation Notice

In accordance with POPIA, we will only collect and process the minimum personal information necessary for the purposes stated in this Policy.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our Platforms, you accept any changes made.

22. Contact Us
 

For any queries or requests regarding this Privacy Policy, please contact us:

The Biltong Bandit

Last updated: 9 December 2025

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